This Refund Policy governs the terms and conditions for cancellations, replacements, and refunds provided by justxbox to ensure a seamless and trouble-free experience for our customers. Please review the refund policy below:

1. Eligibility for Refunds:

A product key can be returned to receive a refund in the following two cases:

1.1. Before the product key is viewed (not displayed).

1.2. If there’s an issue with the product key itself (it is either invalid or previously used).

2. Returning a Viewed Key:

If you have viewed the product key and changed your mind, we cannot process a refund in this scenario. justxbox operates as a digital key marketplace, and our sellers are not direct publishers of the keys. As a result, they lack the technical means to revoke or deactivate a viewed key.

3. Issues with Product Key:

If you encounter any problems with the product key, such as it being invalid or previously used, please get in touch with our customer support team immediately. We will investigate the issue and, if verified, initiate the refund process.

4. Replacement/Refund Process:

4.1. To request a Replacement/Refund, please contact our customer support team.

4.2. Provide relevant details, including your order ID, relevant screenshots and a clear explanation of the issue.

4.3. Our team will assess your request and, if eligible, guide you through the process.

5. Policy Changes:

justxbox reserves the right to modify or update this refund policy at any time. 

By making a purchase on justxbox, you acknowledge and agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation.